We let AI agents
learn from your
top employees

SylloTips is the only AI solution that captures and leverages
your company’s undocumented knowledge
Request a DemoHow It Works?

Backed by

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Trusted by top-tier companies

SylloTips in numbers

IT Service Desk

75%

Decrease in tier 1 requests

Customer Support

40%

Agent productivity increase

Sales Support

30' to 5'

In answering to customers doubts

Onboarding

50%

Training time cut

Use cases

Syllotips for everyone

IT service Desk

Support agents spending too much time on tier 1 requests? SylloTips can auto-resolve up to 75% of them.

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Sales support

Struggling with customer questions? SylloTips helps your sales team handle inquiries

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Customer support

Tired of answering common issues repeatedly? Let SylloTips automate these solutions

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Onboarding

New hires taking too long to get up to speed? SylloTips provides on-demand support for quicker onboarding.

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Two people talking in a couch
People chatting in an office

75%

Decrease in information sharing time

2000+

Active users
Office cafeteria
People working in office
Core Features

Simplify Knowledge
Transfer with SylloTips

get immediate support on whatever you need

Our AI assistant provides instant answers using expert-approved sources and past contributions

reach out to experts when
AI can’t help you

Get immediate help from experts, while avoiding repetitive questions and intricate ticketing systems

automate workflows with specialised assistants

Create specialized assistants to handle repetitive tasks
and automate workflows

don’t leave your comfort zone,
Syllotips will come to you

Access SylloTips directly within your familiar workplace, and integrate it with 200+ data sources and enterprise apps

How it works?

How can Syllotips help?

instant expert answers

Employees waste time looking for scattered information, causing significant work delays and inefficiencies.

capture & reuse knowledge

When experienced employees leave, essential knowledge is often lost, creating gaps in expertise.

human-in-the-loop AI assistants

Incomplete data results in inconsistent AI answers, eroding trust and necessitating additional human intervention.

human Oversight

Support teams repeatedly address the same questions, reducing overall productivity and increasing frustration.

Effortless Setup & Management

SylloTips can be setup in a few hours and requires almost zero maintenance

Continuous Learning & Improvement

SylloTips provides answers by using a clear knowledge base. When experts resolve queries, their answers update and refine the platform.

Security first

Secure for everyone

At SylloTips, security is not just a priority, it's our foundation. We've established rigorous protocols to ensure your data remains secure, your workspace private, and your information precise.
Data encryption

Your data is secured with advanced encryption technology, ensuring privacy and protection.

Data Segregation

We keep your data isolated and segregated to maintain confidentiality and prevent unauthorized access.

GDPR Compliant

Our services are fully GDPR compliant, respecting your privacy and data protection rights.

No training data

We never use your data for training purposes, guaranteeing its confidentiality and integrity.

FAQ Section

Everything you want to know about SylloTips

How is SylloTips different from other knowledge transfer solutions?
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SylloTips captures undocumented knowledge through real-time expert interactions and employs a human-in-the-loop approach to ensure the knowledge base remains up-to-date.
How does SylloTips handle poor or incomplete documentation?
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SylloTips allows users to open tickets for experts when documentation is lacking, gradually enriching the knowledge base with expert input.
How does SylloTips ensure fast and reliable communication?
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SylloTips minimizes delays by notifying experts directly in Microsoft Teams when requests come in. When the expert replies, the user also receives a Teams notification, ensuring prompt communication and a smoother process.
How is SylloTips better than a traditional knowledge base?
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Traditional knowledge bases are static. SylloTips is dynamic, continuously updated through expert interactions, providing more accurate and relevant information.
Does SylloTips work outside of Microsoft Teams?
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While optimized for Microsoft Teams, SylloTips can also be used through a standalone web app and accessed via APIs for integration with external platforms.
Can we download our data if we stop using the platform?
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Yes, all data, including questions, responses, and usage metrics, can be exported for future access.
How quickly can new hires become productive with SylloTips?
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New hires can access historical expert responses immediately, significantly reducing their onboarding time.
How easy is it to set up SylloTips?
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With its support desk structure, SylloTips ensures a fast and straightforward setup, enabling both technical and non-technical users to start using the platform quickly. Its role-based structure allows administrators to control access to specific knowledge bases.
Does SylloTips require additional software or hardware?
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SylloTips can run directly on Microsoft Teams, through a web app, or with custom integrations. Future integrations with other platforms like Google Workspace and Slack are also planned.
Can SylloTips benefit departments that don’t use ticketing systems?
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Yes, SylloTips enhances knowledge capture and efficiency across various departments like HR, legal, and sales, not just IT or customer support.
Why should we document our internal knowledge now?
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Undocumented knowledge leads to inefficiencies. Capturing it now helps reduce reliance on informal communication and prevents information loss due to expert turnover.
How will SylloTips reduce the need for informal communication?
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SylloTips centralizes support requests within Microsoft Teams, providing a structured and efficient way to access information, reducing the need for informal communication.
How does SylloTips keep the knowledge base up-to-date?
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The system continuously evolves by capturing expert input in real time, ensuring that the knowledge base is always current.
Will SylloTips reduce the time experts spend on support?
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Yes, by reusing previously captured knowledge, SylloTips reduces redundant queries, freeing up experts’ time for other tasks.
What’s the benefit of human input in an AI-powered system?
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AI handles routine queries, while human experts ensure accuracy and enhance the knowledge base for more complex queries, making the system more effective.
Is SylloTips secure for regulated industries?
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Yes, SylloTips is GDPR compliant, adheres to the AI Act, and relies on providers with all necessary certifications.
How does SylloTips benefit customer support if it’s not client-facing?
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SylloTips improves internal efficiency by providing support agents with quick access to accurate information, leading to faster and more effective customer responses.
How does SylloTips compare to Jira Service Desk, CoPilot, or ServiceNow?
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SylloTips is more user-friendly, focusing on real-time knowledge capture within Microsoft Teams and simplifying ticketing for non-technical departments. It is designed for broader functions, unlike IT-centric platforms like Jira or ServiceNow.
How can you ensure adoption by our team?
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SylloTips integrates with Microsoft Teams, a familiar platform for most employees. This seamless integration makes it easy to adopt, with an intuitive design that requires no steep learning curve, even for users with limited technical skills.
How long does it take to see value with SylloTips?
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Most organizations notice improvements in response time and overall efficiency within just a few weeks of implementation.
SylloTips learns from your company experts and resources to automate tasks and answer questions, so you can focus on what truly matters.
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