Meet Smart Ticketing

Sybil's Smart Ticketing System:
Expert Oversight for Complex Issues

When Sybil's instant answers aren't enough, our Smart Ticketing System ensures that no question goes unresolved. Designed to handle complex issues with expert oversight, this system streamlines the management of intricate queries.
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How it works?

Key Features

Resolved tickets are saved for future reference, reducing repetitive tasks and speeding up response times across your organization.
Efficient Ticket Management

While generating a ticket it is possible to determine to which company support desk it should be routed to.

Knowledge Base Expansion

Resolved tickets are saved and integrated back into Sybil's knowledge base, enhancing the AI's ability to answer similar questions in the future.

AI-Assisted Expert Support

Even when tickets are escalated, Sybil continues to assist experts by providing relevant information and suggested solutions from its knowledge base.

Expert Escalation

When Sybil cannot fully satisfy a query, a ticket can be opened towards an expert who can provide a detailed and accurate response.

How it help?

Key Benefits of using Smart Ticketing

Accelerated Response Times

By streamlining the escalation process, complex issues are resolved faster, minimizing downtime and keeping projects on track.

Reduced Repetitive Tasks

As resolved tickets enrich Sybil's knowledge base, similar future queries are answered automatically, reducing the workload on experts.

Enhanced Collaboration

Bringing together AI efficiency and human expertise within Microsoft Teams fosters a more collaborative and informed workforce.

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Why Choose Sybil's Smart Ticketing System?

Sybil's Smart Ticketing System is more than just a support tool; it's a strategic asset that enhances your organization's knowledge management. By capturing expert solutions and making them available for future inquiries, the system not only resolves immediate issues but also proactively improves your team's overall efficiency.
Expert Oversight

Human experts validate and provide answers to complex questions, ensuring the highest level of accuracy and reliability.

Continuous Learning

Every resolved ticket makes Sybil smarter, leading to progressively better automatic responses over time.

Seamless Integration

Operating within Microsoft Teams, the system fits naturally into your team's existing workflow, eliminating the need for additional software or training.

SylloTips learns from your company experts and resources to automate tasks and answer questions, so you can focus on what truly matters.
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