SylloTips for Customer support

Every day, as a Customer Support Manager, you're dealing with rising ticket volumes, limited budgets, and the constant demand for faster resolutions. The cycle is exhausting: agents dig through outdated documents and wait for answers while supervisors handle repetitive support requests that should be resolved once and for all.

Stop Answering the Same Requests: Resolve Tickets Once and For All

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Imagine a solution where Customer Support agents get instant, accurate answers directly from Microsoft Teams, cutting down their search time and increasing precision. Meanwhile, Customer Support supervisors only need to resolve each issue once and do so directly from Microsoft Teams, eliminating repetitive tasks and freeing them to focus on more complex problems.

Revolution in Customer Support

This would eliminate repetitive work, save costs and time, and help your team focus on what really matters, solving customer problems better and faster.

Syllotips Value

Here’s what makes SylloTips unique

AI and Human Expertise Combined

Our human-in-the-loop approach integrates AI with human knowledge in a way no other tool does. Sybil, our AI agent, learns from expert responses and stores this knowledge for future use, automatically handling similar queries and reducing repetitive tasks.

Information Storage and Reuse

Unlike traditional systems, Syllotips captures and stores every expert response, making it readily available for future use. This ensures that your team doesn’t waste time on recurring issues and can provide instantly consistent and accurate answers without starting from scratch each time.

Cost Efficiency

Manage increased ticket volumes without additional hires. By automating routine tasks, Syllotips helps you handle surges in demand efficiently, keeping labor costs under control and maintaining high-quality support.

Time to answer

Faster responses to routine queries improve overall response times and customer satisfaction.

Cost per Ticket

Reduce expenses by decreasing the need for extra support staff while increasing your team’s capacity through automation.

First-Time Fix Rate

Enhance service quality with accurate, stored expert responses, ensuring customers get the right information on their first inquiry.

Productivity

Boost productivity by allowing Sybil to handle routine tasks, freeing up your team to focus on more complex issues.

How it works?

Effortless Integration
and Onboarding

Syllotips not only automates routine tasks to manage increased ticket volumes and control labor costs but also plays a crucial role in speeding up the onboarding process for new team members.

Centralized knowledge base

New hires can access a comprehensive repository of expert responses and solutions right from the start. This helps them quickly understand and address common issues without extensive training.

Automated guidance

SylloTips provides instant answers to routine questions, reducing the need for manual oversight and allowing new employees to get up to speed faster.

Reduced learning curve

By leveraging stored knowledge and automated responses, new team members can focus on complex tasks sooner, rather than spending time learning from scratch

SylloTips for Customer support

Here’s what makes SylloTips unique

Enhanced KPIs

Effortless Integration and Onboarding

A Solution That Grows With You

Effortless Integration
and Onboarding

A Solution That
Grows With You