FAQ
Answers to the questions we hear most from teams evaluating Syllotips:
how it works, what it takes to deploy, and what results to expect.
Who we are / What we do
What is Syllotips?
Syllotips is the continuous improvement layer for enterprise AI agents. It combines human expertise, governed memory, and reliability monitoring to help AI agents in customer experience, sales enablement, and field service improve over time, rather than repeating the same mistakes.
How does Syllotips work?
Syllotips runs a four-phase loop: Detect (score the reliability of every AI agent run), Route (send weak or uncertain runs to the right expert), Review (the expert validates, corrects, or discards the issue), and Write Back (the validated fix becomes governed memory that improves future answers).
What is a Continuous Improvement Layer?
It's the architectural layer that sits above your existing AI systems to detect knowledge gaps in real time, involve human experts in the correction, and turn every intervention into permanent, reusable knowledge, without retraining the underlying model.
Who backs Syllotips?
Syllotips is backed by Exor, Techstars, and Azimut, and is an alumnus of Harvard Innovation Labs.
What are Syllotips's core product modules?
Three: Sources (governed knowledge ingestion), Agents (internal agent deployment and external agent supervision), and Continuous Improvement (Knowledge Ops and Agent Ops).
What industries does Syllotips serve?
Banking, telco, retail, insurance, energy & utilities, and defense, focused on customer experience, sales enablement, and field service use cases.
How it works in detail
What is Human-in-the-Loop in Syllotips?
It's the mechanism that routes AI answers below a reliability threshold to a Subject Matter Expert before they reach the end user. The expert reviews the case once; their answer is then written back into governed memory so the same question never needs manual review again.
What is a Knowledge Op?
A Knowledge Op is a validated, expert-approved answer that becomes part of an organization's governed knowledge library, reusable across future similar AI interactions.
What is the ACE framework?
Agentic Context Engineering (ACE) is the framework Syllotips uses to shape agent behavior through evolving context, rather than retraining the underlying model.
Integration and tech stack
Does Syllotips replace my existing AI stack?
No. Syllotips is designed to improve the AI systems you already use, including Microsoft Copilot Studio, LangGraph-based agents, and RAG chatbots, while also offering a native governed agent runtime for teams that want to deploy agents directly on Syllotips.
Does adopting Syllotips mean retraining our AI models?
No. Syllotips governs the knowledge and context your agents operate on through the ACE framework, without retraining the underlying model, and works alongside systems you already use like Microsoft Copilot Studio or LangGraph-based agents.
Which agent frameworks does Syllotips connect to?
Both pro-code frameworks (LangGraph, LangChain, CrewAI, OpenAI Agents SDK, Claude Agent SDK, Amazon Bedrock, Google ADK, and more) and low-code/orchestration platforms (Microsoft Copilot Studio, Sierra, Decagon, n8n, Salesforce Agentforce, and others).
Security and deployment
Is Syllotips secure and compliant?
Yes. Syllotips is SOC 2 Type II, GDPR, ISO 27001, and ISO 9001 compliant, Azure-first and Microsoft-native, and can be deployed as SaaS, private cloud, or on-premise.
Where is Syllotips hosted, and what deployment options exist?
Syllotips is Azure-first and Microsoft-native, deployable as SaaS, private cloud, or on-premise depending on enterprise requirements.
Use cases and results
What use cases does Syllotips support?
Three main use case families: Customer Experience, Sales Enablement, and Field Service, each powered by the same closed-loop continuous improvement engine.
What results have Syllotips customers achieved?
At EOLO (telco), Syllotips reduced escalations to Level 2 support by 40%, with 81% of conversations reusing validated procedures. At Leonardo Assicurazioni, it drove a +30% improvement in time-to-first-sale for new advisors.
Ready to gather your experts’ know-how?
See how Syllotips can help your team deliver expert-level support at scale.
