Faster time-to-value
Reach useful accuracy sooner.
Improve the plans, tool choices and skills that prevent useful task completion.
Agents that plan and actFix the decisions and actions
Fix the decisions and actions
that make your agent fail.
An agent can return a fluent answer and still fail the task. Syllotips evaluates production behaviour, surfaces recurring failures and connects expert corrections to better knowledge and execution guidance.
Improve the complete taskThe answer can sound right.
The answer can sound right.
The action can still be wrong.
Find the wrong decision, tool or sequence. Capture what should happen instead, then validate the update with your team.
What changes for your team
Lower maintenance costs
Less time fixing. Less expert effort.
Attribute the failure before asking an expert, and keep the approved procedure for later runs.
Less token waste
Spend tokens on answers, not retries.
Fix the wrong plan or tool choice once, so later runs stop repeating wasted steps and tool calls.
Direct business ownership
Let the people who know own the fix.
Let process owners define the right behaviour within the controls agreed with IT.
Domain expertise captured
Keep the facts. Keep the know-how.
Capture what the agent needs to know and how it should carry out the task.
Evaluate the full run
Look beyond the answer.
Planning
Did the agent follow a useful sequence, adapt to new evidence and escalate the exception correctly?
Tool calling
Did it select the right tool, supply valid arguments and respond appropriately to the result?
Skills & outcomes
Did its task guidance lead to the intended outcome, with the required approvals and evidence?
A simple exampleCorrect the sequence.
Correct the sequence.
Improve the next run.
Try an improvementInteractive example · Sample data
Customer support assistantOriginal run
Customer request
Can I return a sale item after 10 days?
Agent response
No. Sale items cannot be returned.
Failure detected by SyllotipsInside this runOne failure to investigate
- 1Read question
- 2Search policy
- 3Answer
Inspect the evidence
Retrieved: General returns policy Sale-item rule: not found Answer: Sale items cannot be returned
Syllotips01 / Find
Guardian failure attribution
The answer invents a rule.
The retrieved returns policy says nothing about sale items. The agent treats missing information as a reason to say no.
Missing knowledge
What is the return window for sale items?
Expert task
Give the agent the missing guidance.
PEReturns policy expertCompletes the task in Teams or Syllotips
“Unused sale items can be returned within 14 days of purchase.”
The expert validates the rule before it becomes retrievable knowledge.
Improvement retained
The right answer. Backed by an approved rule.
The next question retrieves the expert’s contribution alongside the existing policy.
Governed memory · Runtime reuse
Explore RAG improvement
Sale-item returns · 14 days · Unused items
Expert-approved · Scoped · Traceable1Find the failure2Capture the correction3Improve the next run
Finance operations agentOriginal run
Customer request
Why is invoice INV-204 still unpaid?
Agent response
I could not find that record. Please check the invoice number.
Failure detected by SyllotipsInside this runOne failure to investigate
- 1Read request
- 2Find supplier
- 3No match
Inspect the evidence
Tool: lookup_supplier Input: INV-204 Result: No matching supplier
Syllotips01 / Find
Guardian failure attribution
It looks for an invoice in the supplier directory.
The invoice number is valid. The agent sends it to the supplier lookup, so the ERP returns no match.
Incorrect tool call
Supplier lookup ← Invoice INV-204
Expert task
Give the agent the missing guidance.
FOFinance process ownerCompletes the task in Teams or Syllotips
“For an invoice question, use the invoice lookup first. Then read the payment status and hold reason.”
Your team validates and integrates the guidance before the agent uses it.
Improvement retained
The right tool. A useful answer.
The corrected guidance routes the request to the invoice record and its payment status.
Governed memory · Runtime reuse
Explore agent improvement
Invoice questions → Invoice lookup → Hold reason
Expert-approved · Scoped · Traceable1Find the failure2Capture the correction3Improve the next run
Order operations agentOriginal run
Customer request
Send the replacement to my new address.
Agent response
Done. The replacement is going to your address on file.
Failure detected by SyllotipsInside this runOne failure to investigate
- 1Read request
- 2Use old address
- 3Create order
Inspect the evidence
Requested: New delivery address Address used: Account default Action: Replacement order created
Syllotips01 / Find
Guardian failure attribution
It creates the order before confirming the address.
The customer asked for a new address. The agent skips that check and uses the old address from the account.
Missing step
Confirm new address → Create replacement
Expert task
Give the agent the missing guidance.
CLCustomer operations leadCompletes the task in Teams or Syllotips
“When a customer requests a new address, ask for it and confirm it before creating the replacement order.”
Your team validates and integrates the new sequence before it is used.
Improvement retained
The right sequence. No premature order.
The improved agent asks for the missing address and waits for confirmation before taking action.
Governed memory · Runtime reuse
Explore agent improvement
New address requested → Confirm before ordering
Expert-approved · Scoped · Traceable1Find the failure2Capture the correction3Improve the next run
Knowledge Ops + Agent OpsOne process.
One process.
Different kinds of fixes.
| The failure | The improvement |
|---|---|
| An outdated policy answer | Correct and approve the knowledge the agent retrieves. |
| An unnecessary retry loop | Clarify the stop condition and escalation guidance. |
| The wrong ERP tool | Correct the permitted tool choice and required inputs. |
| A repeated complex task | Refine reusable task instructions with expert judgment. |
Controlled updates, with your team.Evaluation and failure analysis cover agent behaviour. The mature closed loop reuses approved knowledge; broader automatic updates to planning, tool use and skills are in development. Your team controls what changes reach production. Syllo Testing is planned for Q4 2026.
Bring the run
your agent couldn’t finish.
Bring a real agent or workflow. We’ll show you where Syllotips fits, what it can improve, and how to get started.