This is a courtesy translation. The Italian version is the binding document.
Company: Syllotips
Effective date: 22/03/2025
Status: Public
Version history
Version 1 – 22/03/2025 – Author: N/A – Approved by: Giorgio Barnabò
Version 2 – 02/09/2026 – Author: Leonardo Martini – Approved by: Giorgio Barnabò
Contents
- Purpose
- Scope
- Normative references
- Terms and definitions
- Roles and responsibilities
- Management system commitment and objectives
- Storage and updates
- Reference documents
Purpose
SylloTips recognises the quality of its services and software products as a fundamental pillar for creating value and achieving sustainable growth in the market for artificial intelligence solutions applied to corporate knowledge management. The organisation promotes an approach focused on excellence in the development and delivery of its human-in-the-loop AI platform, balancing the needs of technological innovation with meeting the expectations of enterprise customers and all interested parties.
Through this Policy, Top Management expresses its commitment to pursuing the continual improvement of the Quality Management System (QMS) and to fostering, at every level of the organisation, a culture founded on compliance with applicable requirements, transparency and professional responsibility.
Scope
This Policy applies to all processes, functions and personnel of SylloTips Srl. It covers the entire life cycle of the software solutions developed and designed by the organisation to optimise the sharing of corporate information, from design and development through to delivery and customer support. Processes relating to physical logistics, warehousing and packaging are excluded, as they do not apply to the entirely digital nature of the products and services offered.
Normative references
ISO 9001:2015
Terms and definitions
Top Management: a person or group of people who directs and controls an organisation at the highest level.
Context of the organisation: the combination of internal and external factors that can affect an organisation’s approach to developing and achieving its objectives.
Continual improvement: a recurring activity aimed at enhancing the performance and effectiveness of the management system.
Interested party: a person or organisation that can affect, be affected by, or perceive itself to be affected by a decision or activity of the organisation.
Quality policy: a formal statement by Top Management, closely linked to the organisation’s vision and mission, expressing its overall intentions and direction regarding quality.
Requirement: a need or expectation that is stated, generally implied or obligatory.
Roles and responsibilities
CEO: establishes, approves and keeps the Quality Policy up to date, ensuring its consistency with the strategic direction and authorising the release of each new version.
Management System Manager: supports the CEO in reviewing the Policy, records new versions and manages the internal and external distribution of the document.
Chief of Operations: works with Top Management to integrate QMS requirements into operational processes, contributing to the implementation of the Policy in day-to-day activities.
Management system commitment and objectives
The Top Management of SylloTips establishes, implements and maintains this Quality Policy as an expression of the organisation’s guiding principles and of its strategic commitment. The Policy is designed to be appropriate to the purpose and context of the company, supporting its mission to optimise knowledge sharing within enterprises through a human-in-the-loop artificial intelligence platform, natively integrated into Microsoft Teams and aimed at medium and large enterprise customers in the insurance, financial services, consulting, telecommunications and manufacturing sectors.
Framework for objectives
The Policy provides the framework within which the organisation sets and reviews its quality objectives. These objectives stem from the analysis of the internal and external context, the assessment of risks and opportunities, the outcomes of management review and the measured performance of processes. The planning, implementation and monitoring of objectives are managed in accordance with the PRO Objectives and planning to achieve them, while measurement activities follow the provisions of the PRO Measurement and monitoring procedure.
Meeting applicable requirements
SylloTips is committed to ensuring full compliance with customer requirements, applicable legislation and all other compliance obligations undertaken by the organisation. Structured listening to the voice of the customer and the systematic analysis of complaints, feedback and satisfaction indicators feed a virtuous cycle of improvement, managed through the procedures PRO Customer satisfaction analysis, PRO Sales process management and PRO Findings and events management procedure. Compliance with applicable regulatory obligations is ensured as described in the PRO Compliance obligations.
Continual improvement
The organisation pursues the constant improvement of the effectiveness of the QMS through the active involvement of personnel, the structured analysis of process data and the management of identified risks and opportunities. To this end, the periodic management review assesses the suitability, adequacy and effectiveness of the system, in accordance with the PRO Management review, while internal audits verify compliance and identify opportunities for improvement, as governed by the PRO Internal audit management. Nonconformities and corrective actions are handled in accordance with the PRO Findings and events management procedure.
Innovation and development of skills
SylloTips recognises technological innovation and the development of its team’s skills as the enabling factors of service quality. The organisation promotes the continuous professional development of its personnel, the sharing of internal knowledge and the adoption of agile software design and development methodologies, in accordance with the PRO Design management and the PRO Human resources management procedure. Excellence in the design of AI solutions reflects the commitment to creating an optimal user experience and to automating support for the employees of customer companies.
Communication and availability of the Policy
Top Management ensures that this Policy is:
- Available and maintained as documented information, managed in accordance with the PRO Documented information management procedure and stored on the company’s document management platform.
- Communicated, understood and applied at every level of the organisation, through internal distribution to all personnel and collaborators, with a record of acknowledgement.
- Accessible to relevant interested parties, such as customers, suppliers and partners, through publication on the corporate website and any other means deemed appropriate.
Storage and updates
This Policy is managed as documented information and stored on the company’s document management platform, protected by access controls and personal credentials. The Management System Manager verifies its adequacy at least once a year, during the management review, and whenever significant changes occur in the organisational context, applicable requirements or strategic direction. Superseded versions are withdrawn from use and archived as provided for by the PRO Documented information management procedure.
Reference documents
- PRO Management processes
- PRO Objectives and planning to achieve them
- PRO Measurement and monitoring procedure
- PRO Customer satisfaction analysis
- PRO Sales process management
- PRO Management review
- PRO Internal audit management
- PRO Findings and events management procedure
- PRO Compliance obligations
- PRO Design management
- PRO Human resources management procedure
- PRO Documented information management procedure
- Context analysis