Use real interactions
Production questions expose weak answers and recurring knowledge gaps.
Major defence-technology companyScarce specialist knowledge.
Scarce specialist knowledge.
Available where it is needed.
Internal knowledge and field-support agents put specialist engineering expertise to work in a sensitive, on-premises environment.
+38%
High-quality answers
25%
Less time to find internal answers
20%
Fewer repeated procedural questions
Major defence-technology company · Secure technical knowledge & field support · Reported deployment results
The challengeWhere expertise
Where expertise
was getting stuck.
Sensitive documents, technical procedures and difficult field cases depend on highly specialised judgment. Knowledge needs to remain protected while becoming accessible to teams doing the work.
The Syllotips approachThe software.
The software.
The experts.
The workflow.
Syllotips built internal assistants and a field-support agent, developed custom workflows and integrations, and deployed the field agent fully on-premises with expert handoffs. Five to six specialist engineers helped validate complex cases.
How the loop works
in practice.
Prioritise the failures
Evaluation creates an improvement backlog grounded in daily work.
Capture expert corrections
Domain experts resolve the cases where their judgment matters.
Reuse validated knowledge
Future interactions can retrieve approved contributions in the right scope.
The outcome
What changed.
Reported internal-knowledge results include 38% more high-quality answers, 25% less time to find internal answers and 20% fewer repeated procedural questions. The customer’s name is confidential.
Results describe an individual deployment. Scope, workflows and outcomes vary by customer.
Explore the improvement softwareFind the improvement
your team can build on.
Bring a real agent or workflow. We’ll show you where Syllotips fits, what it can improve, and how to get started.