Use real interactions
Production questions expose weak answers and recurring knowledge gaps.
Leonardo AssicurazioniOne expert interpretation.
One expert interpretation.
Many better advisor answers.
Approximately 25 insurance experts turn uncovered advisor questions into reusable knowledge across complex product lines.
+47.7%
High-quality answers in three months
30%
Faster time-to-first-sale
20%
Faster back-office support
Leonardo Assicurazioni · Insurance advisor support · Reported deployment results
The challengeWhere expertise
Where expertise
was getting stuck.
Insurance advisors must interpret complex product rules for individual customer situations. Documentation contains the formal policy, but the practical interpretation often depends on an experienced colleague.
The Syllotips approachThe software.
The software.
The experts.
The workflow.
Syllotips supports dedicated knowledge agents across insurance domains. Approximately 25 experts validate interpretations and resolve questions formal documentation does not cover. The proven loop later expanded into a CRM-connected advisor agent.
How the loop works
in practice.
Prioritise the failures
Evaluation creates an improvement backlog grounded in daily work.
Capture expert corrections
Domain experts resolve the cases where their judgment matters.
Reuse validated knowledge
Future interactions can retrieve approved contributions in the right scope.
“The biggest value is reducing the training burden and making answers fast and consistent.”Marco Bertani
Head of Innovation, Leonardo Assicurazioni
The outcome
What changed.
The deployment reports a 47.7% increase in high-quality answers in three months, 30% faster time-to-first-sale and 20% faster back-office support. The public case study reports 72% of conversations reusing validated knowledge.
Results describe an individual deployment. Scope, workflows and outcomes vary by customer.
Explore the improvement softwareFind the improvement
your team can build on.
Bring a real agent or workflow. We’ll show you where Syllotips fits, what it can improve, and how to get started.