Use real interactions
Production questions expose weak answers and recurring knowledge gaps.
Major tower companyMultiple domain agents.
Multiple domain agents.
One improvement process.
Approximately 20 experts support a shared learning loop across enterprise departments, turning resolved questions into reusable knowledge.
+30%
Self-service resolution
−38%
Low-quality answers
20%
Faster procedure updates
Major tower company · Finance, HR, sustainability & internal procedures · Reported deployment results
The challengeWhere expertise
Where expertise
was getting stuck.
Fragmented knowledge and repeated support requests create work across Finance/SAP, HR, Sustainability and internal procedures. Each department has its own expertise, but the improvement process needs to be repeatable.
The Syllotips approachThe software.
The software.
The experts.
The workflow.
Syllotips built and deployed agents across four enterprise domains, connected knowledge and departmental workflows and launched with approximately 20 experts to validate difficult cases.
How the loop works
in practice.
Prioritise the failures
Evaluation creates an improvement backlog grounded in daily work.
Capture expert corrections
Domain experts resolve the cases where their judgment matters.
Reuse validated knowledge
Future interactions can retrieve approved contributions in the right scope.
The outcome
What changed.
The deployment reports 30% higher self-service resolution, 38% fewer low-quality answers and 20% faster propagation of procedure updates. These are knowledge-support results. SAP action workflows are an expansion under way.
Results describe an individual deployment. Scope, workflows and outcomes vary by customer.
Explore the improvement softwareFind the improvement
your team can build on.
Bring a real agent or workflow. We’ll show you where Syllotips fits, what it can improve, and how to get started.